Job Vacancy: Facilities Service Manager
Last updated: 1.38pm, Friday 6th February 2026
As part of our continued growth, SOLIS Group is seeking an experienced Facilities Service Manager with a technical background in hard FM to join our team. The Facilities Service Manager based at SOLIS HQ is responsible for the effective delivery of Facilities Management (FM) services across a portfolio of contracts, ensuring operational excellence, statutory compliance, health and safety adherence, and high levels of client satisfaction. The role provides leadership to coordination teams, drives continuous improvement, and ensures services are delivered in line with contractual, commercial and regulatory requirements.
Job Title: Facilities Service Manager
Location: Glasgow - Office Based
Employment Type: 40 hours Full-time
Salary: £40,000
Key Responsibilities
- Ensure all services are delivered in accordance with agreed service levels, KPIs and contractual obligations.
- Provide operational leadership and direction to administration, co-ordination teams and site teams.
- Act as the senior operational point of contact for clients, building strong and collaborative working relationships.
- Manage operational budgets, controlling costs while maintaining client satisfaction.
- Monitor contract financial performance, including profit and loss, variations and lifecycle planning, reporting into head of FM.
- Lead, motivate and develop teams to achieve high performance.
- Monitor staffing levels and feedback what’s required to ensure operational efficiency.
- Conduct performance reviews with senior management and manage underperformance in line with company procedures.
- Maintain regular communication with clients, attending review meetings and resolving issues proactively.
- Manage escalations effectively, ensuring timely resolution and minimal impact on service delivery.
- Support mobilisation of new contracts.
- Drive service improvement initiatives, using performance data and client feedback.
- Share best practice across contracts and teams.
- Support innovation, digital systems and process improvements within FM operations.
Key Skills & Experience
- Proven experience in a Facilities Service Manager or operational role within an FM environment.
- Strong knowledge of hard FM or integrated FM services.
- Sound understanding of health and safety legislation and compliance requirements.
- Experience managing multi-site contracts and diverse teams.
- Strong commercial awareness with experience managing budgets and financial performance.
- Excellent leadership, communication and stakeholder management skills.
- Ability to manage priorities, make decisions and remain calm under pressure.
The Successful Applicant:
This is an excellent opportunity to join a well-established business delivering real change to ensure we remain at the forefront of our niche. You'll be involved in many projects, so the ability to adapt quickly and remain organised will help you thrive in this role. You'll enjoy a long-term career with ample opportunities for personal growth and learning new skills.
Why join SOLIS Group:
- 28 days annual leave increasing to 33 days
- Workplace pension
- Private Health Insurance
- Gym membership
- Birthdays off
- Duvet Day
- Training and development opportunities
- Social team-building events